Damaged/ Return Items:
- Abiie Strollers: Abiie BabyDeck Strollers warranty is valid only for products purchased and used in the US and used in compliance with Abiie usage and maintenance instructions.
Warranty period:
- Chassis: 1 year from date of purchase.
- Upholstery: 90 days from date of purchase.
- BabyDeck® diaper mat: 90 days from date of purchase.
During the warranty period, your Abiie BabyDeck product will be either repaired or replaced at the warrantor's discretion without charge if it is purchased from an authorized Abiie dealer and is found to be defective in workmanship or materials.
The warranty does not apply to normal wear and tear or to damage due to carelessness, lack of maintenance, improper use, abuse, or neglect as determined by the Abiie service center. The customer is responsible for any inwards freight charge to return the product to the Abiie service center for warranty and/or service.
In order for the warranty to become effective,
1) Proof of purchase is required. The start of this warranty period is based on the purchase date on your receipt. Save your carton and receipt in case return for warranty service is necessary.
2) Your warranty registration must be on file when warranty service is requested. Registration can be done by emailing the following information to contactus@sweetstrollers.net.
- First Name
- Last Name
- Title
- Address 1
- Address 2
- City
- State
- Zip Code
- Country
- Email Address
- Phone
- Product you are registering
- Purchase date
- UPC or Barcode number
- Comments
Warranty claims must be made to Sweet Strollers Customer Service.
Telephone: (877) 787-5537
Email: contactus@sweetstrollers.net
If your product has a manufacturing defect, Abiie will service it free of charge even though the cost of shipping and handling are not covered. Otherwise, the consumer must pay all the expenses related to the service provided.
Baby Bling Strollers: Non Returnable Items: Strollers systems opened, stroller systems with custom crystal packages & custom painted stroller systems.
The only exchangable items is the standard strollers in original packaging unopened. Returnable Items include any accessory item that is still in its original packaging and unopened can be returned for a full refund Non Returnable Items: Strollers systems opened, stroller systems with custom crystal packages & custom painted stroller systems.
Items Include:
-
LED Lighting kit
-
DVD platform
-
I-Pod speaker system
-
GPS
-
Bottle/Liquid Holster
-
Battery Tender
-
Sealed Battery
-
Wiring Harness
InStep Strollers: Returns are accepted for (30) thirty days from the date of purchase. A Return Authorization (RA) is required for all returns/exchanges. If a return does not have a pre-approved Return Authorization (RA) number on the outside of the package, it will be refused. Please click on “Contact Us” on the top menu bar and fill out the E-Mail form to request a Return Authorization.
- All returns must be in new condition, complete with the original box, instructions, warranty cards, etc.
- All packages refused by customers without prior written consent will be charged for return shipping.
- We do not issue return shipping labels.
- Refunds are issued to the credit card used for the purchase.
- Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued. Products returned after the expiration date will be refused.
Sun Protection & Inserts: Items may be returned that are unused, unopened and in their original packaging within 30 days of the original order. You will receive a refund for the cost of the item minus a 20% restocking fee (shipping costs will not be refunded) . If there is any problem with the construction of the product, you may return an opened, unused item for full credit. Full credit is subject to our evaluation and approval of the condition and quality of the returned merchandise and confirmation that damage was in fact resulting from a manufacturing defect. We stand behind our products. We rarely have a manufacturing defect, but if that happens we will always exchange these items immediately. If you no longer want the product, we will credit you back in full.
Tivoli Couture Liners: Can are accepted within 15 days from the date of purchase, if the item is unused and sellable condition. Please contact us if you need to return an item or its damaged.
Bebelove Stroller: Any defective product MUST be reported within three days upon receipt of it. Once a defective is reported, we will try to solve the issue by sending out replacement parts. If the issue is not replaceable, we will issue a call tag and ship out a new one. If defective products are reported after three days upon receipt, we will charge shipping and replacement parts. Below is the price chart. Shipping is included.
| EVA Wheel |
Air Tire |
Tray/
Bumper |
Canopy/
Basket |
Foam Handle |
Seat |
| $10.00/pc |
$25.00/pc |
$20.00/pc |
$15.00/pc |
$10.00/pc |
$20.00/pc
|
