If you have any questions about our polices please contact Sweet Strollers.com via e-mail at: support@sweetstrollers.com.

Payment

  You can use your Visa, Mastercard or Discover credit/ Debit card to buy your stroller or stroller covers. You can shop at www.SweetStrollers.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

www.SweetStrollers.com is registered with the Authorize.Net Verified Merchant Seal program. If you have any questions about your payment options please contact us at 801-400-4525.

• PayPal.com
  You can also use your Visa, Mastercard, Discover, American Express or Paypal account to order through our Paypal processing option. For those of you who are familiar with Paypal.com the processing may take a little longer, but we will get your order out as soon as possible. 

Refunds

• All refunds will take 3-5 business days to show up on the card you purchased with. We can not speed up this process. When you order, we will charge your card to be sure the payment goes through before the order is processed and shipped. We will issue the refund once we have received confirmation that you would not like any other stroller provided on our site. If you have any questions regarding this policy please contact us via email at: contactus@sweetstrollers.net.

Privacy Statement

  For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

  You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

 Dreamer Design Stroller Warranty & Warranty Return Policy
All Dreamer Design products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this warranty include:

• Parts that require replacement under normal use or normal wear and tear.
• Damage or malfunction caused by negligence or abuse.
• Foam grips, inner tubes, tires and brake pads are specifically excluded.

Dreamer Design has taken all precautions to prevent rust. However we cannot control environmental issues, therefore rust is specifically excluded under warranty.
For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit our website at: www.dreamerdesign.net. All warranty related items must be handled directly by Dreamer Design. Please refer all warranty related customer calls to Dreamer Design at 18002789626.
Dreamer Design will, as its option and after inspection of the item, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first customer purchase.

• Shipping Policy: To view our shipping information click here.
• Return/Damaged items Policy: To view our policy on returns or damaged items click here.

Manufacturer’s Defects
If a Dreamer Design product appears to have a manufacturing defect, contact our customer service department at customerservice@dreamerdesign.net or call 18002789626 for instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number
written clearly on the package.

Damaged Shipments
Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure to note this on the freight bill. If
you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a
claim. We are not responsible for damage caused by the freight carrier.

Return Merchandise Policy
Permission for any return merchandise must be secured from Dreamer Design customer service department. You have 30 days from the invoice date to receive refunds.
You must email the refund request to customerservice@dreamerdesign.net (with “RETURN” in the subject line) or call 18002789626,
at which time the Return Authorization Number (RA#) with return instructions will be provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns.
If you receive a product different than initially purchased, the item must be returned with the following:

• All original contents (product, manuals, instructions, etc)
• The original carton, including all internal packing
• The original invoice or receipt
  

Upon receipt of a return authorization number by our customer service
department, you should:

1. Return the item to the address given to you by our customer
   service department.
2. Write the Return Authorization Number clearly on the outside of
   the box or package,
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our customer service department.